What Is Salesforce Support?

 In Technology

Salesforce provides users with a wide range of tools and features. The CRM platform can be used for multiple purposes by employees working in multiple departments. This often makes it seem like a complicated platform. Salesforce users often face difficulties and hit roadblocks while carrying out specific processes. Salesforce support helps them get through with the issues in the best way possible.

What Is Salesforce Support?

Salesforce support is a service provided by dedicated agencies and individuals that deals with helping Salesforce users get their issues resolved. The service providers address almost every issue pertaining to the implementation, development, integration, and consultation in Salesforce. Salesforce support services help the users in obtaining personalized assistance in using the CRM platform and tackle multiple challenges that come their way.

Broadly, there are two types of Salesforce support provided to organizations across the board – Administration Support and Development Support.

Salesforce Administration Support

As the name suggests, these are the services that help organizations in monitoring the overall functioning of their Salesforce orgs and administering the platform well. Right from assessing the functioning of specific tools to ensuring the health of your Salesforce instance, administration support providers help you deal with a range of different issues.

Here are some of the major processes involved in Salesforce administration support:

Salesforce Administration Support

As the name suggests, these are the services that help organizations in monitoring the overall functioning of their Salesforce orgs and administering the platform well. Right from assessing the functioning of specific tools to ensuring the health of your Salesforce instance, administration support providers help you deal with a range of different issues.

Here are some of the major processes involved in Salesforce administration support:

Data Administration

Data forms the heart of all Salesforce processes. The CRM platform helps users in recording, storing, tracking, and assessing valuable records to provide personalized services to their customers. Data administration helps Salesforce users in managing their database in the best way possible.

From monitoring the uploading of data in the Salesforce database and integrating data across multiple platforms to cleaning of the database on a
regular basis, data administration support services tackle all major issues regarding data management.

Moreover, organizations can avail of data administration services for setting up specific data duplication and validation rules according to their needs and preferences.

Daily Administration

Here, the service providers monitor your Salesforce org and its functioning on a daily basis. Some of the key services offered under daily Salesforce administration include:

  • Setting up of workflows
  • Installing suitable and robust apps
  • Configuring custom reports
  • Other daily administration services as per the company’s requirements

25/7 System Monitoring

If an organization is willing to get its system monitored 24/7, administration support service providers would take care of the same in an efficient manner. They would keep an eye on the company’s Salesforce org and update them about any inconsistencies they notice in real-time.

This way, companies can prevent a threat from getting worse by remediating the same on time.

Regular Salesforce Health Checkup

Here, dedicated service providers help organizations in conducting a thorough health checkup of their Salesforce orgs. They undertake a full scan of the platform and look for potential threats that may cause trouble to the organization.

Depending on the needs of the company, Salesforce administration support providers undertake Salesforce health checkups on a daily, weekly, or monthly basis.

Help Desk

Along with all the services discussed above, Salesforce administration support providers offer a help desk to their clients to get all their questions answered. Whenever a Salesforce user encounters any trouble with the CRM platform, they can log into the help desk and obtain personalized answers to their questions.

Salesforce Development Support

Salesforce developer support involves services that look into the technical aspects of the CRM platform. From the development of the platform (and its tools) to troubleshooting errors, Salesforce development support takes care of a plethora of issues

Here are some of the major processes involved in Salesforce development support:

Troubleshooting Technical Issues

The service providers help organizations in ascertaining and troubleshooting a range of technical issues. From the most basic problems to highly complicated ones, Salesforce development support providers handle all your issues and tackle them to the code level.

These issues may be pertaining to the security of your system, the complexity of tools, bugs encountered by the users, and other technical problems.

Undertaking System Upgrades

In 2021, it is important for an organization to stay in sync with the latest technological trends in the market. Whenever there is a need to do so, Salesforce development support providers help companies in upgrading their Salesforce org and tools. The service providers understand the objectives to be attained by the clients and suggest the best upgrades for their systems.

Key Benefits Of Salesforce Support Services

Expert Assistance

It is never advisable for Salesforce users to try and deal with Salesforce issues all by themselves. Availing of Salesforce support services helps organizations get access to some of the best Salesforce experts in the industry. These experts guide the users in getting their issues resolved and optimizing their CRM platforms.

Dedicated Focus

As the professionals providing Salesforce support are not affiliated with your organization, there are no distractions while providing their services. All their focus is dedicated to the task at hand and getting it done on time.

Cost-effective Services

Hiring full-time in-house Salesforce professionals can be fairly expensive for an organization. It requires you to pay the professionals even for the days their services were not availed of. Instead, obtaining proactive Salesforce support requires you to pay for the services as and when you take them. It helps you save a good amount of money that would have gone into paying salaries to your employees every week/month.

Staying Updated

Salesforce support service providers are always updated with their services and in tune with the prevailing technological trends. This prevents you from spending money on hiring trainers and getting the employees trained for staying updated.

The Final Word

Availing of Salesforce support is an ideal alternative for small businesses that are not willing to spend a fortune on hiring in-house employees and want to stay updated with the latest technologies. However, it is always advisable to choose the service providers after conducting thorough research. Make sure that you approach multiple service providers, shortlist the best ones, and select the option that best suits your requirements.

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